Goma City Office
| Ethiopian Goma Office Address | 18 Boulevard Kanyamuhanga, central ville-Goma |
| Ethiopian Goma Phone Number | +243 973 487 778 /+243 997 384 447 /+243 896 770 220 |
| Email ID | negusm@ethiopianairlines.com / gomsm@ethiopianairlines.com |
| Working hours | Mon-Sat 0830AM-0600PM |
Goma International Airport Office
| Email:- | Negusm@ethiopianairlines.com / gomsm@ethiopianairlines.com |
| Phone:- | +243 973 487 778/+243 997 384 447/+243 896 770 220 |
| Working Hours:- | As per flight schedule-Mon,Wed,Fri and Sat |
Services Provided At Goma Office
| Star Alliance | Airlines Lounges | In-Flight Meals |
| Transit Information | Airlines Codeshare | Unaccompanied Minor |
| ShebaMiles | Sports Equipment | In-Flight and Airport Wifi |
| Visa on Arrival | Delayed Flights | Airport Check-in / Online Check-in / Kiosk Check-in |
| Airport Transportation | In-Flight Entertainment | Flight Ticket Booking, Cancellation, Rescheduling |
| Travel Insurance | Animals and Pets | Duty Free Allowance |
| Airlines Holidays | Concierge Services | Immigration Services |
| Receipts and Refunds | Promotional Fares | Baggage Allowance |