Khartoum City Office
| Address:- | Al Amarat, 7th St. , Africa street, Khartoum, Sudan |
| Mailing address:- | P.o Box 944 Khartoum, Sudan |
| E-mail:- | AynalemA@ethiopianairlines.com krtres@ethiopianairlines.com krtsm@ethiopianairlines.com |
| Phone numbers:- | +249-83-762088/92/63/62 |
| Fax:- | + 249-83-788428 |
| Working hours:- | in Local Time: Sun – Thu 08:00 AM – 03:00 PM Sat 09:00 AM-01:00 PM The exception of Ramadan season: Office will be closed by 02:00 PM |
Khartoum International Airport Office
| Tel number:- | +249-83-790991 |
| E-mail:- | krtapt@ethiopianairlines.com GetachewG@ethiopianairlines.com |
| Working hours:- | Operational from 08:00 AM – 03:00 PM |
Services Provided At the Khartoum Office
| Airlines Holidays | Concierge Services | Immigration Services |
| ShebaMiles | Sports Equipment | In-Flight and Airport Wifi |
| Airport Transportation | In-Flight Entertainment | Flight Ticket Booking, Cancellation, Rescheduling |
| Star Alliance | Airlines Lounges | In-Flight Meals |
| Transit Information | Airlines Codeshare | Unaccompanied Minor |
| Receipts and Refunds | Promotional Fares | Baggage Allowance |
| Visa on Arrival | Delayed Flights | Airport Check-in / Online Check-in / Kiosk Check-in |
| Travel Insurance | Animals and Pets | Duty Free Allowance |