Guangzhou City Office Contact Information
| Address:- | Room 2701-04 Metro Plaza, No.183-187 Tian He Bei Road Guangzhou 510620 China |
| Phone Number:- | 86-20-8755 6300 |
| FAX:- | 86-20-8755 5518 |
| Working Hours:- | eservation: 9:00 am to 5:30 pm (Mon – Fri) / Weekends and public holiday – Closed Ticketing: 9:00 am to 5:00 pm (Mon – Fri) / Weekends and public holiday – Closed |
| Email:- | cn_customerrelations@singaporeair.com.sg |
*For matters relating to your tickets, please contact the relevant Singapore Airlines or SilkAir reservations office of your departure city.
For any urgent matters, please call +65-6223 8888 (24 hours Contact Centre in Singapore).
Airport Office
| Address:- | Room C3179 Main Terminal Lobby, Level 1 Guangzhou Baiyun International Airport Guangzhou 510405 China |
| Telephone Number:- | 86-20-3606 7588 |
| Fax Number:- | 86-20-3606 2261 |
| Operating Hours:- | 9:00 am to 5:30 pm daily. |
Note: During flight operation hours, please proceed to SQ check in counters at Row N on the Departure Level, Level 3 in T2 for SQ851 and SQ853.
There are no Reservations/Ticketing facilities at the airport office.
Lost and Found Office
| Address:- | BGS International Baggage Inquiries Level 2 Arrival Hall, Room C4S130 Passenger Terminal Building 3 Guangzhou Capital International Airport Guangzhou 100621 China |
| Telephone Number:- | 86-20-8612 2921 |
| Fax Number:- | 86-20-3606 8106 |
| Operating Hours | 8:00 am to 11:00 pm daily. |
| Airport Name:- | Guangzhou Baiyun International Airport |
This Type Of Query is Solved By the Guangzhou Office:-
| Sports Equipment | PPS Club | Web / Mobile App Check-in |
| Airport Counter Check-in | In-Flight Entertainment | Codeshare Partners |
| Visa Information | KrisFlyer Gold Lounge | Baggage Allowance |
| Missing Luggage | Flight Ticket Rescheduling | In-Flight Duty Free Items |
| Airport Transfers | Immigration Services | Flight Information |
| Airport Lounges | Corporate Reward Program | Self Service Kiosk Check-in |
| Unaccompanied Minor | Visa on Arrival | Airport Transportation |
| VIP Lounge Service | Airport Wifi | Flight Ticket Cancellation |
| In-Flight Meals | Receipts and Refunds | Flight Ticket Booking |
| Delayed Flights | Seats Enquiries and Selection | Airport Facilities |
| In-Flight Wifi | Duty Free Allowance | Animals and Pets |
| KrisFlyer Program | Transit Information | SilverKris Lounge |